
Hello! I'm Kylie D'Costa, an investor and multi-business owner with a deep passion for helping businesses thrive. With over 15 years of experience across industries like mining, construction, petrochemicals, retail, and the arts, I've honed my skills in branding, customer experience (CX), and process design to drive meaningful change.
Growing up in Australia, I embarked on my entrepreneurial journey at the young age of 19. Since then, I've dedicated my career to integrating CX with branding and process improvements, ensuring businesses not only meet but exceed their customers' expectations.
Whether you're looking to refine your brand, enhance your customer journey, or optimize your processes, I'm here to guide you every step of the way. Let's unlock your business's true potential together!
Stay awesome, and keep smiling.
Go change the world.
Strategy
Ensure your grabbing the attention of the RIGHT customer. A brand with personality speaks to your potential clients, and creates connection and loyalty. Work with me in my branding agency, White River Design.
Review and execution
Need to understand what your customer wants and values. From customer journey mapping, to CX strategy
Let me be your customer!
Curious what your customers REALLY experience when they deal with you? Put your personal feeling aside, and let me tell you exactly what its like being your customer - what's great, whats not, and exactly what you need to do to fix it.