What do people who have worked with Kylie say?

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"Kylie's ability to handle uncertain situations with composure and strategic thinking has greatly influenced my own approach and successes.   She possesses the rare combination of ability to lead with big picture vision while simultaneously creating a clear and detailed path of action to bring the vision into reality in a very practical way."

David Johnson

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" Kylie has repeatedly led teams to resolve wicked problems, that combine challenging cultures, past failures, scarce resources, complicated stakeholder environments and ambiguous processes. She does this incrementally, building teams’ confidence, capability and credibility with small wins that optimise investment, time, outcomes and risk".

Lloyd Wallace

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"Kylie's track record of achieving outstanding results speaks volumes about her dedication and competence. Whether it's driving her own personal growth or in others, Kylie consistently delivers exceptional outcomes that exceed expectations. Her commitment to excellence and her innate ability to translate vision into action have been instrumental in driving positive change in me. She has propelled both herself, her teams, and others around her towards success".

James Green

A few career highlights

2024 - Creative producer of 'The Badass Boardroom' - a podcast with a no BS approach to all things business. 

2023 - Director & Founder of KylieDcosta PTY LTD 

2022 - Speaker and Panelist at Contact Centre Summit VIC 2022

2021 - Head of Customer Experience & Standardisation - Boral Construction Materials, Australia

2017 - 2nd Highest collective sales nationally - awarding her an all expenses paid trip to Dubai, and a FREE Mini Cooper. 

2016 - Published contributor to 'GLOSS' magazine - a publication for female entrepreneurs.

2016 - Single highest personal sales in one week

2016 - Graduated with Master of Business Administration 

2015 - Trip to Toyota City - Nagoya 

2012 - Operation and Customer Service Managers - Dowell Windows 

2010 - Certified Lean 4x4 Champion by Lean Capabilities International 

2010 - Studied and worked under Lean Sensai from Toyota Corporation

Speaker & Panelist at Contact Centre Summit 


Master of Business Administration 


Number 2 Highest Sales nationally


Toyota City - Nagoya Japan


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